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SERVICE TENET

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Service tenet
Conscientious, strives for perfection, wholeheartedly, the customer is supreme
Service slogan
Quality is standard, service is unlimited
Service idea
On the basis of good quality, with good faith service as the core, with attention to detail as the focal point, with standard service as guarantee
Customer philosophy
Customer is our friend forever, good customer relationship is our goal, customer satisfaction of 1%, we need 100% efforts. Dynamic refresh customer demand, always provide quality services, and customers grow up and develop together.
Service standard:
Jiangsu Tianhong Group is committed to providing quality products and a full range of services for users, full implementation of ISO9001 quality management system, for each product the whole process of quality tracking, life-long service to all programs and products.
1.       Technical services of the products
1) in the design and production process, to ensure that the optimization of the drawings and the best quality products.
2) in the course of the implementation of the contract, and actively with the design institute and end users combined to ensure that the equipment can eventually coincide with the foundation construction, and to meet the original requirements of the Design Institute of process designers.
3) in the selection of components and procurement process, strict quality control, unqualified components are firmly prohibited warehousing.
4) manufacture and acceptance in strict accordance with the manufacturing standards and inspection standards of the company. It is not allowed to leave the factory because it is not a high quality product or a qualified product
2.       After-sale service
1) after the product delivery, in the user installation, send technical personnel free to the scene to guide installation and debugging.
2) after the normal operation of the equipment, regularly sent to the use of units to understand the use of equipment.
3) operators who train equipment for the users free of charge.
4) in the warranty period, such as equipment problems, free of charge for the user to solve, until the normal operation of equipment.
5) equipment in the equipment implements the lifelong service, beyond the warranty period, for the user to provide long-term spare parts with high quality and low price.
6) if the equipment has problems, whether or not in the warranty period, the company will send technicians to the scene within 48 hours, to help users analyze problems and solve problems.
3.       Company commitment
1) responsible for the quality of pre-sales service.
2) responsible for the design, quality and implementation of relevant standards.
3) responsible for the quality of the purchased parts of the products.
4) responsible for the manufacturing quality of the products.
5) responsible for the storage, packing and transportation quality of the products.
6) responsible for the technical instruction quality of product installation, commissioning, use and maintenance.
7) responsible for the quality of the spare parts and the timeliness of the supply.
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